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Frequently Asked Questions
After updating a plugin/theme, my website crashed. What do I do?
Can I connect to an SSL protected WP site via ManageWP Dashboard?
Clone a website from / to ‘localhost’ (using port forwarding)
Does ManageWP create any noticeable footprint for Google?
Does ManageWP work with Multisite installation?
How can I include a folder into Backup that is located outside of my WordPress installation?
How do I access the invoices I need for the monthly payments?
How do I cancel my ManageWP account?
How do I deal with a failed clone/restore process?
How do I deal with failed backups?
How do I deal with the “Site could not be added – click here to install ManageWP Worker plugin” error message?
How do I delete my ManageWP account?
How do I remove a website from my ManageWP dashboard?
How does ManageWP sends command to backup and upload backup to external destination? Do you use specific ports for this?
How to change the admin username that you used to add the site to ManageWP?
How to Move a WordPress Multisite Out of a Multisite Network
I can’t clone to a new site. What do I do? My hosting provider is Rackspace.
I have cloned a site successfully, but all the URLs on my cloned site are giving me a “404 – Not Found” error?
Is there a script to install ManageWP Worker in bulk?
Missing FTP information: Why do my plugins/themes fail to update OR why do I receive a yellow FTP warning?
My sites aren’t loading in the dashboard. What can I do to solve this problem?
Site Server timeouts that could cut Backup and Clone processes
What are ManageWP IPs so I can white list them?
What are the proper permissions to set in order for backups to work?
What do the color coded security alerts mean in the websites list?
What if my website is created by WordPress.com?
What is the optimum site server setup that I need to have in order to experience the full power of ManageWP?
When I clone my website why does the “Test Connection” process return a “Page not found” error?
Which scripts does ManageWP use to execute the backup process?
Why am I getting a “site could not be added 301 message”?
Why am I getting an error Bad HTTP response (302 Found)?
Why am I receiving “Bad HTTP response (405 Method Not Allowed)” when trying to add a site?
Why am I receiving “Site could not be added – Bad HTTP response (403 Forbidden)” message?
Why am I receiving “You do not have sufficient permissions to access this page” when trying to add a new post to multiple sites?
Why am I receiving a “406” response message?
Why am I receiving a “Website did not respond” message?
Why am I receiving an error when trying to install a plugin?
Why am I receiving this error: “Permission denied, make sure you have write permission for wp-content folder”?
Why can’t I add my sites?
Why can’t I open admin area of my website inside ManageWP iframe? I am using Firefox 23.0 and the latest version of Chrome
Why do I get a “404 (Not found)” error when adding a site?
Why do I get a Bad HTTP response (500 Internal Server Error) when loading sites?
Why do I receive “Site in Maintenance Mode” after an upgrade?
Why do I receive “Content Coding Error” when I try to access my website via browser?
Why do I receive a “could not resolve host name” message when adding or opening a site?
Why does ManageWP show different stats from my other Analytic Tools?
Why doesn’t my Uptime Monitor widget show correct reports?
Why is my site displaying strange UTF characters?
Why is Wordfence flagging ManageWP as suspicious software?
Why am I receiving a “empty response” or “cannot download backup file” message when trying to clone a site?
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