FixRunner

The Challenge

Back in 2016, FixRunner was growing fast. As a WordPress support and maintenance provider, we were onboarding more clients every month, and managing updates, backups, and performance checks across so many sites became increasingly time-consuming and error-prone.

At the time, we experimented with several standalone plugins and self-managed tools to handle these tasks. While some of them worked short-term, they often failed at critical moments — especially when it came to backups. Most weren’t built for scale, didn’t offer centralized control, and lacked the kind of reliability we needed to support dozens (eventually hundreds) of websites.

We realized that to keep delivering top-tier service while continuing to grow, we needed a more robust, centralized solution — something reliable, automated, and scalable.

How ManageWP Helped

We began using ManageWP in 2016, and it quickly became an essential part of our operations. From day one, features like one-click backups, update management, and uptime monitoring gave us immediate relief from the daily maintenance grind.

The real game changer was the client reporting functionality. Being able to send professional, automated monthly reports helped us show value to our clients and increased retention. The white-label features also aligned perfectly with our brand, allowing us to present reports under the FixRunner name while relying on ManageWP’s infrastructure behind the scenes.

Today, ManageWP is tightly integrated into our workflow. Every new site we manage is added to our dashboard, where it becomes part of our streamlined care process.

What Are The Results

With ManageWP handling routine maintenance, our team was able to scale from managing a few dozen websites to hundreds — without needing to drastically increase staff. That efficiency translated directly into cost savings and higher profit margins.

Client satisfaction also improved. We’re able to respond to issues faster, provide detailed insights into site performance, and maintain a consistent standard of care across all our accounts. The automated systems we’ve built using ManageWP let us operate at scale while delivering a personal experience for every customer.

Who Would You Recommend ManageWP To?

ManageWP is ideal for any agency or freelancer managing multiple WordPress websites — especially those offering care plans or ongoing support. If you’re still doing manual updates or backups, you’re wasting time and risking client trust.

For businesses like ours that prioritize scalability, transparency, and efficiency, ManageWP isn’t just a nice-to-have — it’s a foundational tool.