No. The most expensive websites are automatically assigned to bundles, and the algorithm makes sure that the monthly bill is as low as possible.
FAQ
Answers to all common questions that you might have and a bit more.
Account & Pricing
Bundles
Do I need to assign the bundles to websites?
How long does my bundle last?
When you commit to a bundle, it’s active for the whole month. If you cancel a bundle, it will deactivate at the end of the month. This also means that it’s applied retroactively: you can turn on a bundle on the 29th of the month, and it will be effective for the whole month.
What are bundles?
They are a great way to keep your cost down if you’ve got 25+ websites. Instead of paying per site, you’ll reserve a bundle that lets you use a premium add-on for up to a 100 websites, for a fixed price.
What if I need a premium add-on on more than a 100 websites?
The bundles stack, so you can take as many bundles as you need.
General
Does ManageWP offer academic/educational pricing?
Yes! For further assistance please contact our sales department.
How do I keep tabs of what I am paying?
Hover over your account name at the top right, and click Billing. You’ll get a breakdown of your premium add-on usage so far, as well as an estimate of what you’ll pay if you don’t make any changes until the end of the month.
How does your billing model work?
You start with a free account and get used to the service. Once you’re ready to go premium, you add your payment card and start turning premium add-ons on and off. At the end of the month you get a bill based on your actual usage.
I like your service, but I don’t have a card! Do you currently accept any other for payments?
No, unfortunately at the moment we do not support other payment methods, such as PayPal and wire transfers.
Why do I see a $1 charge on my credit card after I’ve added my card?
We’re verifying that your card can be charged at the end of the month. The $1 is usually refunded within 48h.
ManageWP Wallet
If I have funds in my ManageWP Wallet, will I be billed from the Wallet first?
Yes, as long as you have funds in your ManageWP wallet, we will use those funds when we try to bill your account. When your Wallet is empty, we will bill your credit card.
Tax
I have my VAT ID, how do I use it?
The VAT ID can be entered when you add a payment card. If you’ve already added a card, you can edit the card info in order to enter the VAT ID.
I’ve signed up for a $10/month, but I’m being charged $12. Why?
ManageWP is a respectable business that respects the tax laws across the globe. The prices listed on the website are how much we charge for our service, but additional tax may apply, depending on your location.
Why do I have to pay VAT, I am in Norway which is not part of the EU?
Since 2001 electronic services have been subject to VAT in Norway when supplied from vendors established in Norway. Since July 1st, 2011 the Norwegian Parliament passed the bill that imposes a 25% VAT to all foreign electronic services bought by Norwegian residents.
Why is your VAT ID not showing in VIES? Do you have a standard EU based VAT?
Our EU VAT ID falls under the special Non-Union scheme since we are a US entity and cannot register for VAT under the Union scheme. There is no website where Non-Union VAT IDs could be validated at the moment, and that is why our VAT ID is not showing in VIES.
ManageWP Dashboard
Account
How can I change my Avatar?
We pull the avatar from your Gravatar account. In order to change it, you are click on your login details in the top-right corner and click the Settings button. Navigate to Profile tab, and click Change Avatar button. You will be redirected to gravatar.com. Log in with your WordPress.com account, and change your picture there. Once this is done, ManageWP will pick up the change.
How to increase your account security with Two Factor Authentication?
If you want to increase your account security with Two Factor Authentication, you can read about it here.
Backups
For how long are backups being saved?
The backups are stored for 90 days, and you are able to use a backup from 3 months ago as a restore point. If you remove the website from your dashboard, backups will be stored for a week, and if the website is reconnected in that period the backups will be there.
How can I turn on backups on all of my websites?
In the main dashboard in the backups widget, click on “Backups not enabled” and you will see the “Turn On All” button.
How do I remove my ManageWP SSH key from my server?
If you don’t need to use SSH key to restore or clone a website anymore, you can remove the SSH key from your server.
Navigate to ~/.ssh folder on your server and open authorized_keys file. Find the key with managewp comment at the end and remove it.
I have backups set on ManageWP Classic and/or have done updates on ManageWP Classic, but they are not showing in Orion History and Client Report?
ManageWP Classic and Orion are two separate dashboards, we are mirroring your websites and information about available updates and cleanups. For updates to be shown in Client Report, you would have to do them directly in Orion. Backups are also not connected and you will have to set new backups in Orion.
In what timezone are backups scheduled?
The backups are scheduled and triggered according to the timezone that is set for your account. The timezone could be changed under Settings > General section.
Where can I set the number of daily backups?
You can do that on the single website backup screen under “Backup Settings”.
Client Reports
What format do I need for my CSV file to upload custom work notes in Client Report?
To add custom work notes in Client Report using the import file, you need to make sure that you’re formatting the CSV file in the following way:
date,task name,description
Here’s an example:
2019-03-15,Work I did,Plugin and theme update
If you create a CSV spreadsheet, you need to use rows to separate websites. Date should follow the ISO-8601 standard. Task column cannot be empty.
Dashboard
How to Connect Google Analytics to your ManageWP Dashboard?
In order to connect Google Analytics to your ManageWP Dashboard, follow the steps explained here.
How to optimize my WordPress website (including comments)?
In order to optimize your WordPress website, you should go to the Dashboard, on the Sidebar on the left, and then follow the steps described here.
You will find the Comments Widget right next to the Optimization Widget.
What format do I need for my CSV file to upload bulk websites to ManageWP?
To add bulk websites to ManageWP using the import file, you need to make sure that you’re formatting the CSV file in the following way:
http://www.example.com,username,password
If you create a CSV spreadsheet, you need to use rows to separate websites. You can either put information about the website in the same column following the order above (each website needs to be in the new row), or you should use the first column for a website URL, the second for username and the third one for the password. For the URL you can either write:
- http://www.example.com
- https://www.example.com
- www.example.com
- example.com
All of the URL formats are accepted. Note that you can just put the URL without the password and username, we will then ask you for these credentials in the next step. If you do decide to include them, make sure you put both the username and password.
General
What are ManageWP IP addresses?
You can find a list that contains all our IP addresses here.
What WordPress hosting do you recommend?
If you are looking for quality Managed WordPress Hosting, our recommendation is a newly released GoDaddy Pro Managed WordPress. Although, you might be worried because of the name that stands behind the hosting, we encourage you to try it, we have been testing it and we can say that it’s an advanced WordPress hosting platform with pro-ready features and integrated tools to build and manage sites and clients, all from one place. It’s tailored to web professionals who are looking to grow their business, it’s run on PHP 7, includes free SSL, and offers an independently scalable environment. On top of that, it was built to work flawlessly with ManageWP.
Where do I submit ManageWP feature requests?
In order to help us make a better product, send us your feedback or a feature request by clicking on your Login details in the upper-right corner of the dashboard and clicking the Send Feedback button.
Monitor
Can I schedule a Security Check?
You are able to schedule your Security checks and always track if your websites are secure. You can find more details about this feature here.
Can I schedule Client Reports?
Automated Client Reports are supported in ManageWP, find out more about scheduling your Client Reports here.
Does the ManageWP Security Scan clean my website as well?
If by any chance your website has been infected you will get a detailed report and a list of all the infected files. We do not offer cleaning services, it’s down to you to clean your website. You can always use a clean backup to get your website up and running again or attack the malware head on by hiring a professional to do the cleaning for you.
How do you detect my SEO competitors?
For some website to be your competitor, it needs to have at least 60% of your ranking, meaning that you need to have at least 60% of the keywords, found at some of your competitors. (excluded google, yahoo, youtube, etc.)
How does the ManageWP Security Scan work?
Orion has a sophisticated security scan in place. The security check scans the pages on your website and compares the code against the known malware knowledge base. It also performs a blacklist check with a number of services, like Google Safe Browsing, Norton Safe Web, ESET, etc. It is flagging certain site errors, outdated software and vulnerability issues as well.
Security scan has one more great feature. If your site has debug.log present in wp-content folder or if the scan detects that WP_DEBUG is set to TRUE in your wp-config.php file, the results will show that the website is insecure.
How is the SEO – Competitor Visibility Score being calculated?
Competitors visibility score can go from 0, if the competitor is not ranked for the keyword you entered, to a 100, if a competitor is ranked first on Google for the keyword you entered. Please note that it is important to remember to consider the region of the keyword that you wish to rank for. The rank depends on the tracking region of the keyword.
On each individual website you are allowed to add up to a 100 keywords, although the recommended number is no higher than 20.
This is how the competitor visibility score is calculated. On a single website, if a competitor score is 60 for the primary keyword, and 50 on the second, the overall result for this competitor will be 55.
Is there a way to request security checks on multiple sites at once?
As an added feature on our existing Security Scan, we are planning in the near future to create the possibility to schedule your scans and receive automated reports of those scans.
Do you need further assistance?
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