WP Buffs – Case Study

The Challenge

Handling maintenance, performance, and security for a large number of WordPress websites is a complex task. All of the small business owners or entrepreneurs we work with are set up with a different hosting provider, each of which provides different services as they relate to website speed and protection that we have to work in tandem with. Not to mention, each customer has a unique theme and collection of plugins on their website!

Our biggest challenges were to keep our team working efficiently across multiple websites and to find the capability to provide complete transparency for our customers in the form of regular reports on the health of their websites.

How ManageWP Helped

There’s no doubt that ManageWP gave us the all-in-one-solution we were looking for. Before we started using ManageWP, we were handling daily backups, uptime monitoring, speed and security scanning and optimization, daily theme and plugin updates and reporting all with different systems. It worked, but it took way too much time to maintain our internal operations that way. Our team had to stand up and log in to so many different interfaces all the time; we found ourselves spending too much time on internal logistics and not enough on customer happiness.

ManageWP provided a single dashboard from which we could see and implement everything we needed to for our customers. Onboarding new websites became a breeze, and the time it took to maintain our internal operations dropped dramatically.

This new setup was beneficial for the WP Buffs team, but even more so for our customers. Everything we do is driven by them; we’re constantly trying to gain their trust while increasing the value we provide. Not only did ManageWP allow us to put most of our operations under one roof, but they gave us the ability to send regular reports to our customers detailing everything that was going on with their website. This directly led to the people we work with knowing that their site was in good hands. The trust between website owner and developer is something we’ve found is lacking across the WordPress space, so enhancing the relationship between WP Buffs and the people who trust us was a real win for everybody.

These days, we don’t have to worry if all our internal operations are running smoothly. We rely on ManageWP and can rest easy knowing that if a website goes down or vulnerabilities are found, we’ll be notified immediately.

What Are The Results

WP Buffs is now a truly lean startup. With the combination of ManageWP and our remote team, we’re able to tackle customer needs within minutes and address issues the second they require attention.

We’re also able to spend minutes, not hours, maintaining our internal systems and operations. The ManageWP dashboard gives us everything we need to run a tight ship.

This is a game-changer for us because it gives our company the ability to scale our business as we take on an unprecedented number of new customers. But in the end, it benefits the small business owners and entrepreneurs we work with. We’re able to focus on unlimited edits, performance enhancements, daily health maintenance, and regular security troubleshooting so they can make bold decisions when it comes to their websites without hesitating due to technical restraints.

We get so much value out of working with ManageWP that we featured it in WPMRR, our robust video course that teaches WordPress professionals how to implement, sell and execute ongoing care plans for their clients and increase their revenue every single month.

Who would you recommend ManageWP to?

Absolutely and positively. They’re a top-grade solution for anybody managing multiple WordPress websites; if you’re not using them, you’ll be left behind in the stone age soon enough.