Cut Client WordPress Support Time in Half with Video User Manuals - ManageWP

Cut Client WordPress Support Time in Half with Video User Manuals


Do you ever find yourself in situations where clients ask you the same types of WordPress support questions?

For example:

Video User Manuals is a plugin that allows consultants to train their clients on how to use WordPress in minutes instead of hours. Essentially, this plugin uses videos and manuals that enable your clients to effectively use their content management systems. This allows consultants to get back to doing what they love, which is building cool stuff with WordPress.

The team at Video User Manuals have been around since early 2008. They are the original and first plugin to put video tutorials in the WordPress dashboard for clients.

This post will highlight some of the key features and benefits of the plugin. Plus there is is a special discount code for ManageWP readers so be sure to check that out at the end of the post.

Let’s take a closer look…

Language Capabilities

The first thing to note is that this plugin comes in a variety of accents including American, British, Australian, French, German, Italian, Spanish and Portugese. So, it truly is a multilingual plugin that you can use for a variety of clients that can literally be located worldwide.


Editor Functionality

Video User Manuals covers WordPress “Editor” functionality as well as WooCommerce and WP SEO by Yoast plugins.

You might ask, “Why does it feature an Editor and not an Administrator in the videos?” The reason behind this is that the majority of developers give their clients Editor logins when the site is handed over. Makes sense!

Branding and Personalization

Video User Manuals offers a completely rebrandable solution for professional handover to clients. This solution is also available for staff of larger organizations such as colleges and other media.

Specifically, the plugin comes with a white label PDF and rebrandable Word document for additional written support.

You’re able to add branding above all the videos which presents a more professional experience for your client. In fact, you can take things a step further by changing all the images, including the menu icon, if you choose.

Another feature is that you have the option to personalize the manual for your client. Feel free to write the introduction or choose from a more generic message.

The choice is yours.


In addition to the above features, you’re also able to add your own videos or turn off individual videos in certain sections.

Once you have things setup the way you like it with your own branding, you can save your master profile so future installations take less than thirty seconds.

Easy-Link Feature

The team at Video User Manuals just launched an easy-link feature which allows you to generate URLs for individual videos for each client.

A client might contact you and say “Hey, I’ve forgotten how to paste from Word” or “I’ve forgotten how to upload an image.”

The easy-link feature helps developers in cases like this where a client might ask for a specific function. As opposed to replying with, “Okay, go to the manual. Then scroll down and watch the fourth video in the second row, etc…”

The developer now has the ability to point the client to the correct video by sending them a link related to their specific request.

There are two ways you can do this.

If you’re logged into your client’s website, you can just scroll down the video, copy the link address and send it your client. When they click the link, it will take them to the page with the specific video highlighted in yellow.


What if you’re not logged into your client’s website? Well, you then go to and enter your client’s domain name. Pick the particular video that will resolve  your client’s question, copy the link from the form and send it to your client. As with the option above, they’ll click on the link and go to the page with the specific video they need highlighted in yellow.


WordPress Plugin Updates

All the videos and the written manuals are updated for every stable release of WordPress.

As each WordPress version is released, the team at Video User Manuals analyzes it to determine if a new video or manual requires updating. You no longer need to worry about this.

Just be assured that the plugin checks for new releases and updates accordingly.

Unlimited Installs

You are able to install the plugin on as many of your client’s websites as you’d like. Up to one hundred domains on the developer licence and then it is an additional fifty percent fee for every one hundred domains after that.


The Video User Manuals plugin is packed with features.

Here’s a quick summary:

There is so much to like about this plugin. The biggest benefit is that it balances providing your clients with value and support while saving you time.

What do you think about the Video User Manuals plugin? Have you used it before? Tell us about it in the comments below!

Special Offer for ManageWP Users


We’re delighted to be able to offer you a special offer for ManageWP blog users and blog readers only! If you’re interested in purchasing this plugin, you can get a 50% discount right now by clicking here.

If you have any questions then don’t hesitate to get in touch via the comments section below. Enjoy!

Tom Ewer

Tom Ewer is the founder of He has been a huge fan of WordPress since he first laid eyes on it, and has been writing educational and informative content for WordPress users since 2011. When he's not working, you're likely to find him outdoors somewhere – as far away from a screen as possible!


  1. Kim Phillips

    Not that cool to invalidate Frank’s opinion by telling him lots of other people feel otherwise. Doesn’t matter…to Frank.

  2. Frank

    Was disappointed to find the $144 is the 50% off price. There’s no real deal, here. There are many, many sources for WP training videos, many of the free or close to it.

    Without a sample lesson to review, this is an offer not worth considering. AS a WPMU member, a first-class training video series is offered, which can be installed on all of your client’s sites.

    Just my 2¢.


    1. Troy Dean

      Hey Frank,

      Thanks for stopping by and for contributing to the conversation.

      I am sorry you feel that 50% off is not a great deal. I can assure you there are plenty of others who feel otherwise :)

      There are sample videos on the promo page. Here’s a screenshot in case you ca’t find it:

      I’m also happy to share a sample video from Vimeo which our customers can embed anywhere as part of the sales process to show potential new clients:

      Our videos are premium quality and updated for every stable release of WordPress (in fact our 3.6 videos are already live in thousands of WordPress dashboards around the world).

      They’re also available in several different languages.

      No competitor gets close.

      All the best with your WordPress business Frank :)

  3. Troy

    Hey Tom,

    Thanks for the review of the plugin.

    Quick update – we have made our “unlimited” license now available on up to 500 domains!

    Just thought we should clarify :)

    Keep up the good work!

    1. Donna

      The website still indicates the license is for 100 domains. Please clarify. Is it 100 or 500?


  4. Stephanie Sammons

    Tom this is an absolutely awesome resource. Thanks so much for sharing!

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