Mail Server Policy Change and How It Affects the Orion Client Report

managewp client report changes

You probably heard about the uproar caused by the MailChimp announcement that Mandrill accounts will require paid MailChimp accounts, starting on April 27. Most of the rage was directed toward the fact that websites with very little transactional emails will experience a huge price hike. Luckily, there are alternatives, but that’s not what this article is about.

The less attention grabbing change is that, starting on April 27, Mandrill users will need to prove ownership of accounts from which they’re sending emails, including public domains like and And since ManageWP Orion is using Mandrill, this change will prevent you from sending white labeled Client Reports to your clients.

The Tip of the Iceberg

Our initial reaction to this announcement was to start looking for a Mandrill alternative. But as we dug deeper, we realized that it’s not just about Mandrill. The Internet has long been oversaturated by spam emails, and the email service providers are pushing back. By adding the domain ownership requirement, they are able to separate legitimate businesses from spam fiestas, which is a significant first step.

Ford fiesta

I said “spam fiesta”, not “Ford fiesta”

Over time, the massive spam operations will be pushed out to services like Amazon SES, with only the high quality emails being sent from services like Mandrill. At least in theory.

Even if we switched to another transactional email service, we’d either be forced to move again in the near future, or get massacred by spam filters. So we decided to redesign the client report email flow.

Verifying Your Email Domain Ownership

First off, I need to point out that Classic ManageWP users will not be affected. We use a different mail server for Classic, and we will not make any changes since it will be phased out in the next few months. This will only affect the Orion users.

So, what you need are two options:

  1. A white labeled email if you want to hide ManageWP from your clients, or simply don’t want to confuse them by sending emails from an address they don’t recognize
  2. A default ManageWP email when you don’t send the client reports directly to your clients, or simply don’t mind exposing ManageWP to your clients

The only way to get the desired result from the first point is to verify the ownership of the email you’re sending from, by providing your email credentials. For those that opt for the second point, a simple email is available.

default client report email

As you see from the screenshot, your clients will still be able to reply to your email, but if anyone takes a better look, they’ll notice ManageWP as the sender. If you want to completely hide ManageWP, verify the email account ownership.

Verifying the Email Account Ownership

When you set up a client report or a template, you have a sender and a recipient form to fill out. If you’ve sent a client report before, you’ll notice that the sender email has reverted to

You can choose to add your own email from the dropdown menu. You will be prompted to add all the relevant email domain data. The cool thing is that we auto-fill all the major email domains, like Gmail and Yahoo.

verified client report email

We also added a cool little time-saving detail: if you’re using one of the major email domains like Yahoo, we will prepopulate the remaining fields, so you won’t have to google the settings.

Gmail has a specific set of security rules, so we set up a separate Connect Gmail account button for now.

client report email verification

It’s important to note that when an address is verified, our servers in Houston, Texas (USA) use them to send the client reports. If you’re monitoring access, it will come up as a login from Houston. Please authorize the access so the Client Report could send white labeled emails. Here’s an example of login activity for Hotmail accounts:


That’s pretty much it! From now on you’ll be able to send client reports using your verified email domain, and greatly reduce the odds of getting flagged by the client’s spam filter.

Nemanja Aleksic

Head of Growth at ManageWP. Marketing Manager at GoDaddy. WordCamp Belgrade organizer. But first and foremost, a father, a husband and a puck stopper.


  1. admin

    Just did a search regarding this when attempting to send our first few reports and found this article. As a Google Apps for Work user we need to be able to send as an alias (i.e. our Group email) a.s.a.p.

    We can’t convert all our Groups or Aliases into single accounts. :/

  2. jason

    I’m a bit confused as to how to send from a Google Apps account without having to create a user for that email? Ideally we’d like to use a Group email to send by so that replies go to our ticketing services. But even doing something like without actually creating an email account for that. I appreciate the idea of validating the emails, but I’m a bit stuck. I do have my email setup so I can send support@ emails from my account, but the system doesn’t seem to recognize that.

    1. Nemanja Aleksic


      Hi Jason,

      We haven’t covered gmail aliases in this iteration, as this upgrade needed to be done before the Mandrill policy change. Our developers are looking into this, and I’ll get back to you as soon as I have something.

      1. Kimberly Lipari

        I really need the alias feature here as well, if I could be added to an update list too I’d appreciate that. Thanks!

      2. Witty Work

        I’m looking to use Google Apps (gmail) aliases as well. Any update on this?

        Also, this article mentions a specific button for adding a gmail account – but I don’t see anything like that. Can you confirm the settings we should be using for adding a gmail / Google Apps account?

        Thanks in advance!

        1. Nemanja Aleksic


          The alias issue is currently on the backburner, but not forgotten. I’m hoping that it will be resolved before the Orion pricing goes live, but I can’t make any guarantees at the moment.

          The button shows up once you enter a gmail address, here are the steps:
          – Email your client
          – Choose a new email address for the sender
          – Enter a Gmail address
          – The Gmail button will show up

          Let me know if you need further assistance 🙂

  3. Brian Quinn

    We moved all of our transactional emailing over to SparkPost right after Mandrill’s announcement. So far their customer service has been exceptional.

    1. support

      After Mandrill went closed, we moved all our sites to SendGrid. It’s great and it has a plugin that displays on the admin home screen if anything is being dropped or not going through. We’re very happy with it.

  4. peteperry

    agree with the above comment. Easy, no stress, and doing things the right way. All good.

    1. peteperry

      *previous comment 😉

  5. Ian

    Not bad! I feel like this is something a lot of people will freak out about without reading the deets, but after having done the latter, I appreciate the commitment to doing and supporting the ‘right’ way of doing things by helping to eliminate spam, etc.


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Add as many websites as you want for free, no credit card required. Sign up and start saving time!

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Over 65,000 WordPress professionals are already using ManageWP

Add as many websites as you want for free, no credit card required. Sign up and start saving time!

Have questions? Get in touch!