Maintenance as a concept isn’t sexy. Who enjoys maintaining their car, or technical appliances, or even taking their skis for a service after a fantastic ski season. In that case, how can we get excited about offering website maintenance as an additional value to our clients, and better yet how do you explain to them it’s essential to their website’s success.
This week our development team pulled out all the stops to make the ManageWP dashboard load time significantly faster. A big part of the ManageWP appeal is creating an efficient working environment, and loading up your websites 3x faster will certainly make you more efficient. No time wasting here.
Offering your clients website maintenance as part of your business gives you a complete new set of opportunities. While 5-20% is a probability of selling to a new prospect, 60-70% is a probability of selling to an existing customer. (Source) According to our 2016 WordPress Website Maintenance Survey 92.5% of ManageWP users offer website maintenance as a service. These businesses have monthly recurring revenue and churn as very important metrics, but it’s not possible to discuss these metrics without thinking about how to provide top-notch support.
A lot of the work our software engineers do goes into making the UI better, customizing our dashboard so that it’s beautiful and practical. Today, I want to go over some of the changes they implemented to make browsing our dashboard neater. You can expect an improved thumbnail and list view, as well as top action bar, now all changeable depending on your screen resolution. Let’s get to it.
We humans are inherently flawed when it comes to money. If it’s a new iPhone or a pair of sunglasses, we’ll dish out $500 in a heartbeat. But if you ask $40 for a year of managed WordPress hosting, a lot of people will look at you like you’ve just insulted their grandma’s crochet skills.
Last week we added a small, but powerful change to our Client Reports. Now the information you input will be automatically saved in your Client Report email, so that way we save you time. No need to retype information, just send away! Like last time I brought in one of the engineers who worked on this feature to tell us a bit more about it and why it’s important.
2017 is kicking off with some fantastic development news. We have released a huge improvement of the ManageWP Clone feature that internally we like to call Clone V3. It is on a completely new level technically, and I brought in Milos Colakovic, our Software Architect, who is the brilliant mind behind the new ManageWP Clone feature, to help me write this article.
Website care plans (aka web maintenance plans) are one of the standard business models chosen by web professionals today. With a website care plan customers have access to part-time web professionals who ensure their websites are running in top shape. In this article I will extend website care plans way beyond their current scope and make a case for business success plans.
With only a few days remaining in 2016, it’s time for reflection. Each year we take the time to look back, celebrate our successes and focus on improving as individuals, as teams, and as a company. 2016 overall has been a rollercoaster year for us, with two major events, the launch of ManageWP Orion and the GoDaddy acquisition. Here are our impressions, plans and resolutions for 2017.