As COVID-19 continues to spread, we wanted to reach out to you and let you know what we’re doing to support you and be helpful during these tough times. We know you’re likely working remotely yourself, reaching out to your clients, discussing their concerns, updating their sites or simply lending a helping hand.
What are we doing to help out
We understand that cash flow is a pressing issue for many of you right now. As you stay on top of things, we want to ease the pressure in your day and help you deliver for your clients.
That is why we decided that for March and April of 2020, all ManageWP premium add-ons are free.
Yup. You heard us correctly. No matter how many websites or add-ons you have:
ManageWP is completely free in March and April of 2020.**
You won’t be charged for these months. Not now. Not ever.
- If you’re already using premium features, we’ll waive charges. You will see the March and April bills on your Billing page, but only for informational purposes. No charges will be made to your credit card.
- If you add premium features in April, we’ll waive charges. You will be asked to provide your billing details and will see the monthly cost of premium features, but all charges will be waived at the end of the month.*
*The premium features will automatically renew and you will be charged for the services after the free period ends on April 30th. You will not be charged for the premium services if they are canceled prior to April 30th
**This include any operational costs incurred during months March and April 2020. You will be able to preview invoices on April 5th and May 5th respectively, but nothing will be charged to your credit cards. It does not include March 5th invoices that are showing the February account costs.
Service and support
We worked hard for the past couple of weeks to make sure our entire team is 100% remote and fully set up for efficient and secure work, so you don’t experience any disruptions. There will be no change in support, service, or experience for you and or any of your sites. Our team will continue to make sure everything is running smoothly and work on the projects we already have in place.
We’ve taken the necessary steps to keep our employees safe so they’re available to help you 24/7, and we’ll continue to adapt as needed.
And that is not all.
As a part of the GoDaddy family from 2016, we are joined in a mission of minimizing the economic impact on our customers and ensuring our services and help are at your disposal 24/7.
The company is giving away free tools, resources, and guidance in order to help its customers to stay open during these tough times.
Discover what GoDaddy is doing to help and support its customers.
In the coming days and weeks, we’re rolling out additional content to further help you and your clients push through these challenging times and stay positive.
Stay safe. Stay healthy. Be kind. There is no better time to strengthen our bonds, to stand together (digitally) and help each other to weather this storm.
We are right here with you, every step of the way.
I truly appreciate the generosity – it made a difference!
Thank you so much for your gesture! much appreciated . I’ve been using your services for years and this is probably the reason.
Wow, very kind of you! Thank you very much.
We can do it together!
Thank you very much, although I am retired now, I am still using your excellent product and this is very kind of you.
Thanks for the free trial. I’m guessing that if I create site backups during the free period, then do not sign up for the premium service afterward, that the backups made during the free trial will be inaccessible. Correct?
You’ll get to keep all the restore points made during the free period, of course (for the standard period od 90 days).
Thank you! This is much appreciated. I hope you all are safe and well.
C’est une excellente idée qui montre que chacun peut faire quelque chose à son niveau ! Merci pour votre engagement dans ce combat. Je salut l’initiative avec respect ! Bravo !
Translation: It’s a great idea that shows that everyone can do something at their level! Thank you for your commitment to this fight. I salute the initiative with respect! Well done !
Una idea genial. Muchas gracias por apoyar a vuestros clientes en estos momentos tan difíciles para todos. Ánimo y mucha suerte en vuestros negocios, os lo merecéis.
A great idea. Thank you very much for supporting your clients in these difficult times for everyone. Cheers and good luck in your business, you deserve it.
Thank you manageWP!! Another reason why you guys rock!! So appreciated right now!!!
And this is why ManageWP rocks! It’s only a few bucks for my particular add-ons, but those few bucks add up. Thank you for thinking of your customers. Another reason why I will recommend ManageWP. And even though I don’t use GoDaddy as my domain host, it definitely makes me consider them or refer people to GoDaddy.
A really welcome and lovely gesture in these uncertain times. Thank you ManageWP for this. It really helps.
Well thats nice, but why u charge my creditcard yesterday then xD
Hi Thomas, our system is scheduled to process payments on the 5th of each month. And payments collection has been disabled by our dev team for the charges that should occur on the 5th of April and May. The two should not be related.
Please reach out to our support team at email@example.com so they can explore what exactly happened. If there is an issue – we want to know about so we can resolve it ASAP.
Thank you. I hope you and the team are all safe and well.
We had made it free for some of our users who are struggling with changes economic scenario. Looks like the Good Karma comes back. Thanks a lot for this kind gesture, I will make sure we channel this benefit to our clients.
A tremendous and welcome example of how it’s done during times like these, thank you so much, all!
Wow, that is going above and beyond. Thank you!
Thank you!! Much appeciated.
I can’t thank you enough. What a kind thing to do.
Very generous—thank you for your support.
This is going to be a bit odd, But I am wondering if there is any way we could;
A) Keep paying, but maybe have you guys donate that amount to people who need it in May. Not that its a lot of money or anything, but still.
B) Could companies that are still doing well maybe offer to double our bill or something for a few months starting in May to perhaps do something for the business who are less fortunate?
Hey Chip, don’t worry. It is not odd at all. This is one of the options we considered before reaching the decision of offering 2 months free to everyone. Since we did not have the bandwidth to identify who amongst our 20M users is suffering hardship we thought it would be only fair to extend the same offer to everyone. After all, this pandemic is now firmly global and everyone is affected (if not the same).
A) Unfortunately, we do not handle the payments directly and use Stripe as our payment processor. Nor it would be legal for us to take payments and distribute them without paying taxes. Which is why …
B) We partnered with GoFundMe and donated to the Small Business Relief Initiative. It is an initiative started by small businesses in order to help other small businesses using crowdfunding. Here are some more details: https://www.godaddy.com/garage/crowdfund-matching-grant-gofundme/
And on top of that, we launched our own OpenWeStand initiative with resources, inspiration, and connection to other everyday entrepreneurs with creative solutions to keep their business open, even if their doors are closed due to COVID-19.
Great gesture, love the service and it’s clearly led by a compassionate team
Thank you very much for this exceptional attention 🙂
Bravo !! It’s over deciding to stay with you for the opening of my business. A big thank-you.
I am blown away by this move…It shows great character and presence of the world that is before us. Thank you!
We have seen so much happening with the Covid19 virus. Our clients are uncertain and all of us are making adjustments in different ways. Your choice to decrease our operating costs helps us adjust to our clients need to reduce down expenditures.
Great job “paying it forward”!
Thank you!!!!!! Such a great company… very happy to have a company like this in such uncertain times!!
Thank you! It is very much appreciated.
Tank You so much. As a freelancer whose Income broke down to appear. 30% from normal this helps men a lot. Great deal.
Thank you 🙂
Clara Rubia Alfarth Neves
Muito obrigada por essa ajuda. Com certeza será de grande valia para nos mantermos no mercado e continuarmos ajudando também aos nossos clientes, pois os serviços não podem parar. Muito obrigada equipe ManageWP. Gratidão eterna!!! (i9 MKD – Gaspar/SC)
Geek Fairy Jo
Thank you so much for this, I love using you, its so easy and works brilliantly. This is really generous and much appreciated in these uncertain times.
Thank you very much guys!
SEOwi alias Sergio
Thanks so much, I’m a freelancer and I live on a touristic little place, 7 km from Montalcino(Brunello wine) in Italy and You know…
Last few days of February I lost 100% of my new just made clients and after that in only the 3 first days of March I losted 8 of 10 of my established clients, not very lost I hope, just stopped for now…
My bigger client has one restaurant with 20 employees and one wine shop even with one review on WSJ, I create and manage for him the online shop of the fine wine like Brunello di Montalcino, and more…
But the wine is only 10-15% of his revenue in a year, so you understand…
He can’t pay me now, but I already told him I’ll work on the websites for all time this problem with covid19 will last, no doubt of that!
I will not be responsible of make close the remain little his activity he can hold open even on these strange times, money or not money.
My work is not the problem, 40 days I’m closed inside my house, so Time is not the problem, money is.
I am SEO specialist SEOcontent writer, marketer and webmaster now(for necessity), but programs for SEO have big monthly tags on it, the same for marketing software:
of course, you sell and with those programs You sell more, so is a good bargain.
Now Your decision is the best thing I read on the internet space in the last 60 days.
Thank You so much for that decision.
Have a good day!
SEOwi, freelancer, seo and marketing for CantinaOsenna dot com part of Osenna Group, Tuscany (Italy).
Your price are very good and low, so I guess I can have paid you even on these times:
so is not the quantity of the money personally, but the beauty of the move you made psychologically is fantastic, thanks, thanks, thanks!
I think if we all move on the right direction the crisis will be short and the world can be better after that, both economically and morally.
Sorry for my bad english.
We know that Italy was hit the hardest by the coronavirus and people are suffering. Our hearts go to you and your countrymen Sergio. We sincerely hope you are safe and are glad we were able to be of some small help during these terrible times.
Stay safe. Stay healthy.
I really like this. And so do our customers. We will pay forward to them to offer extra service as started already in providing extra (free) support and using premium features without costs if needed to keep their companies online.
I feel this is the time you can make a difference for all your clients and network. Help out and those will never forget.
So strange I just made an extra invest to buy premium reports and performance checks just to add more value for customers. I feel rewarded now 😉 thank you. Will invest that extra in May OK?
Thank you, thank you, thank you 🙂
Thank You Anita for sticking out with us through thick and thin over the years. We really appreciate your support.
And still, proudly present your feedback on our backup feature page 😉 https://managewp.com/features/backup
Thank you for this. You guys are the best!
This is really awesome guys! Hat’s off to you for helping out like this!
Thank You, Sir https://gph.is/1UPOn7O
You guys, this is just awesome. Like really, really awesome. I work with mostly local brick & mortars and I’m helping people get setup with e-commerce in hopes that our local economy (which was JUST starting to bloom) won’t be totally ruined by this.
Thank you for being a part of the community and doing what you can to help us do whatever we can!
exactly, same boat here. Awesome news.
Thank you very much for helping us in our work!
You are a team to lean on!
You are welcome Pat.
We are also working on releasing useful articles, guidance, and free resources that may also be helpful in the upcoming days. Stay tuned.
Great initiative that will help a lot of people, thanks!
We sincerely hope we helped at least a little.
Thank you so so mcuh.
You are more than welcome Alyssa.