Two Factor Authentication In Orion - ManageWP

Two Factor Authentication In Orion

As you know security has always been important to us, and with the new Orion dashboard, we are taking extra precautions to make sure it is as secure as possible. This means we are introducing the Google Authenticator to Orion.

 

Two Factor Authentication

How Does Google Authenticator Work

Google Authenticator is a mobile app that adds two factor authentication to your account login to help keep your data safe. After Google Authenticator is installed on your mobile device and Orion is connected to Google Authenticator, you’ll need to auto-generate a Google Authenticator passcode on your mobile device to log in to your Orion account.

Where To Find The Two Factor Authentication

The two factor authentication is staying in the same place, we just changed the way it works. You can still find it by going to your name in the top right corner, on settings, and then under security. There you will find all of the options to enable it.

How To Set Up Two Factor Authentication

It’s very easy to set up the Google Authenticator, you can either do it by copying the code directly into you phone, or scanning the unique barcode displayed. This will only take a few seconds. In case you misplace your phone or it get’s stolen, there is also a link you can click on to change your code, and keep your dashboard secure. Of course if you can not access any of your devices and are worried about your dashboard security, you can contact our support, and they will help you with setting up a new two authentication code.

how to set up two factor authentication

What This Means For ManageWP Classic Users

First thing is first, just because we have added the new authenticator, it does not mean we have canceled the old two factor authentication, so don’t all rush to your computers, they are safe!

You can still choose to use the old SMS/email two factor authentication for your accounts. If you have chosen not to switch to Orion, and stick with the Classic, nothing has changed. You can still log into your dashboard, using the old system and can safely rely on it to do its job.

If you have decided that you want to keep your Classic account and use the Orion account, you can still do this as well. You can access your Orion and Classic dashboard by using the old two factor authentication. The same will happen as before, you will get asked what dashboard you want to log into (unless you have ticked the remember my choice box).

choose your dashboard1

Then you will be able to pick which dashboard you wish to use, and use the two factor authentication like before.

However, if you go to your Orion dashboard and enable the new two factor authentication, you can not go back to the old one. This means we will disable the old authentication and you will be choosing to use the Google Authenticator from now on. You will be able to use it both for the Classic and Orion dashboard.

What This Means For ManageWP Orion Users

The next time you log in to your Orion dashboard, and you have already set up your two factor authentication, you will be redirected to set up the Google Authenticator.

Switch to new two factor authentication

If you have the Orion dashboard and this is the only one you are using, you will no longer be able to use the old two factor authentication, and will be asked to switch to the new one.

confirm switch to new two factor

We are simply looking at your and your website’s best interests, and that is why we have introduced a higher security standard with the Google Authenticator.

Nevena Tomovic

Nevena wears many hats in ManageWP. One of them is being responsible for translating our team's geek talk and product features into value that normal people understand. She believes that "learning is a treasure that will follow its owner everywhere", so she tries to learn something new every day.

22 Comments

  1. John

    I have replaced my phone and use Google authenticator to login into my Manage WP account.
    Now, of course, I can’t login to my account

    Please what’s the way to access to my account

    Thanks.

  2. Adam

    I am having the same issues as the above, i have changed phones and have not transferred over my 2fa details.

    Can someone please help me

  3. Transfered Iphone, Lost 2 factor authentication, please help!

    Hi, I’ve recentely changed Iphone from 6 to 7 and now lost my 2 factor authentication. I’ve send an email request, but no response so far.
    Could you please assist me in recovering my account?
    My email adres is my login.

    Regards,
    Raymond

    1. Nemanja Aleksic

      Hi Raymond,

      Sorry for the late reply, I see that my colleague already took care of the 2FA issue. You can always reach out to us at helpdesk@managewp.com if you can’t log in.

  4. Jonathan

    Hi,

    I have lost my phone and use Google authenticator to login into my Manage WP account.

    At this time, i can’t connect to my account and i have not my backup code and i don’t remember my username; i use my email.

    Please what’s the way to access to my account

    Thanks.

    1. Nevena Tomovic

      Hey Jonathan,

      I see that our Customer Happiness Team solved your problem :) Glad to hear that. In the future if you have any immediate issues best thing to do is contact them directly and they will get back to you quickly.

      Regards,

      Nevena

  5. redcap

    Thanks for the fix, it works indeed !

    1. Nevena Tomovic

      Brilliant! :) Sorry to have kept you waiting, glad it has all been fixed now!

  6. redcap

    It works great, but it would be nice if you can (as Google, Paypal, Microsoft are doing) to remember trusted devices for f.i. 30 days (as an option). Now, you have to generate a code every time, which is not so user friendly. But is is safe for sure 😉

    1. Nevena Tomovic

      Hey,

      Thanks for your comment. Did you also see we have a remember me checkbox? That should do the trick and make sure you don’t have to reenter everything every single time.

      Regards,

      Nevena

      1. redcap

        Hi Nevena, yes I saw this, but it doesn’t work for me.
        I’m using Google Chrome, both on Mac OSX and Windows.

        1. Nevena Tomovic

          Hey,

          Ah apologies for this! This must be an issue on our side. I will let our engineers know asap and we will fix that for you. If it doesn’t work after a few days, put in a ticket to our support as well, and they will track and resolve the issue with you.

          Thanks for letting us know :)

          Regards,

          Nevena

          1. redcap

            Ok, thanks for the follow up !

  7. Chello

    This appears to be an authentication system that is made for mobile devices. how are we to use it if we do not use a mobile device to log into orion?

    1. Nevena Tomovic

      Hey Chello, you can use it with Chrome for example. It’s not just for mobile phones, Google Authenticator has a Chrome extension that you can install and add.

      Hope that helps.

      Regards,

      Nevena

    2. redcap

      Any more news on this one ?

      1. redcap

        Please ignore my previous message?
        Let me reprase: any more news on the issue where you always have to log in again when multifactor auth is enabled? (despite that option ‘remember me’ is selected)

        1. Nevena Tomovic

          Hey there,

          We are working on this as we speak, so it should be sorted out soon. Thanks for checking in. We will update you when it gets fixed.

          Thanks,

          Nevena

          1. redcap

            Hi,
            Just read the changelog of October 5th. Nice work, but unfortunately no fix yet for the “remember login” option when 2-factor auth is enabled. Any update on this one? Thanks.

          2. Nevena Tomovic

            Hey,

            All fixed for you!

            Check it out.

            Regards,

            Nevena

  8. Luke Barrett

    Hi

    Im having issues login in to Orion. It asks for an authorise code but I have no idea what this is…

    Can you please help me get on it?

    Luke

    1. Nevena Tomovic

      Hey Luke,

      Our support can sort this for you, just email them at helpdesk@managewp.com and they will be able to get you back into your dashboard in no time.

      Thanks,

      Nevena

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